FAQs
Do you offer Photo and video services for hire?
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Yes, I do book photo and video time for customers in and around Lexington, as well as travel. To open a dialogue on this, please reach out via the Contact form while the site is under construction.
Can I order a print from the shop in a smaller/larger size?
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Absolutely! If neither the 8.5 × 11 or the 13 × 19 sizes work for your space, just create a Custom Print order using the Contact form. Make sure the body of your email contains the image name, size desired, and relevant shipping info. I’ll reach out and provide an invoice for the order through the site.
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Can I order a print not currently available in the shop?
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Do you ship outside North America?
HELP! I don’t see shipping options for canada?
Yes, but there are a few ground rules for Custom Prints.
Limited Edition Prints cannot be ordered once the print run is exhausted. These prints are numbered and sold once.
If the print is an out of stock Open Edition Print, you do not need a Custom Print order. You can subscribe for notifications and restock alerts.
Custom Prints cannot be prints featuring Cosplay Artists. If any Cosplay portraits are to be sold, it would only be in a Collaboration Edition agreed upon by the Artist.
Please use the Contact form to request a Custom Print.
Will my prints show the Mattshotcha photo + Video watermark?
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No, prints do not feature any watermarks at all.
Unfortunately, international shipping is not available at this time. If you would like to see shipping options expand internationally, drop me a feedback email via the Contact form.
I’m here to help my Northern Neighbors! Submit a Custom Print order via the Contact form, being sure to note in your email the print you’d like, size, and relevant shipping info. I will respond with an invoice including a shipping quote and from there you can either pay the invoice and get your order in or opt out and cancel the order, no questions asked. Customs will be included in the quote for ease of delivery.